Shipping Policy
Shipping Policy
At Capricho LLC, we understand the importance of discreet and timely shipping when it comes to adult toys and sex accessories. We strive to provide you with a hassle-free and confidential shopping experience. Please take a moment to review our shipping policy to understand how we handle the shipping of your orders.
We prioritize your privacy and ensure that all orders are packaged discreetly. Our packages do not bear any explicit labels or branding related to the nature of the contents. We use plain, unmarked boxes or envelopes, without any mention of "Capricho LLC" or the specific products inside. Rest assured, your secret is safe with us.
We currently offer shipping within the United States. Unfortunately, we are unable to ship internationally at this time. We apologize for any inconvenience this may cause and appreciate your understanding.
Upon receiving your order, we aim to process it as quickly as possible. Orders are typically processed within 1-2 business days. Please note that our business days are Monday through Friday, excluding public holidays.
Shipping Methods and Delivery Time:
To ensure prompt delivery, we partner with reputable shipping carriers. The available shipping methods and estimated delivery times may vary based on your location. During the checkout process, you will have the option to choose the shipping method that best suits your needs.
We offer various shipping options, including standard shipping, express shipping, and overnight shipping. Standard shipping typically takes 3-7 business days for delivery, while express shipping ensures faster delivery within 1-3 business days. For those who require their items urgently, we offer overnight shipping for next-day delivery.
Please note that the delivery timeframes mentioned above are estimated and may be subject to unexpected delays caused by weather conditions, carrier issues, or other unforeseen circumstances. While we strive to provide accurate estimations, we appreciate your patience and understanding in such cases.
Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts. Please allow up to 24 hours for the tracking information to become available.
Tracking your order allows you to stay informed about its delivery status. If you have any concerns or questions regarding the progress of your shipment, our customer support team is available to assist you.
Shipping charges are calculated based on the weight, size, and destination of your order. The exact shipping cost will be displayed during the checkout process. We occasionally offer free shipping promotions, so make sure to check our website or subscribe to our newsletter for any ongoing offers.
Our shipping charges are designed to be fair and transparent, covering the costs associated with packaging, shipping materials, and carrier fees. We continuously evaluate our shipping rates to provide you with the best possible value for your shipping investment.
In the rare event that you encounter any issues with the delivery of your order, such as a delayed shipment or a damaged package, please contact our customer support team. We will do our best to assist you and resolve the matter promptly.
If your package arrives damaged, please take photographs of the packaging and the damaged items and reach out to our customer support team as soon as possible. We may require this documentation to file a claim with the shipping carrier and initiate the process of replacing the damaged items.
While we strive to minimize any delivery issues, please note that some factors, such as adverse weather conditions or unforeseen carrier delays, may be beyond our control. However, we are committed to working with you to ensure a satisfactory resolution.
Customs and Legal Restrictions:
For customers outside of the United States, please be aware of your country's customs regulations regarding the importation of adult toys and related products. It is your responsibility as the customer to ensure that the ordered items comply with local laws and regulations in your jurisdiction.
We are not responsible for any customs duties, taxes, or fees that may be imposed by your country's customs authorities. It is recommended that you familiarize yourself with the customs regulations specific to your location to avoid any potential issues during customs clearance.
Please note that due to the nature of the products we offer, all sales are final, and we do not accept returns or exchanges. If you have any concerns or questions regarding your order, our customer support team is always here to assist you.
By placing an order with Capricho LLC, you acknowledge that you have read and agree to our shipping policy. We reserve the right to modify or update this policy as necessary, so we encourage you to review it periodically.
If you have any further inquiries about our shipping policy, please feel free to contact us. We are committed to providing you with an exceptional shopping experience, from browsing our extensive selection to receiving your order discreetly and on time. Thank you for choosing Capricho LLC!
