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Refund Policy

Refund Policy for Sex Toys - Capricho LLC

At Capricho LLC, we prioritize customer satisfaction and aim to provide you with a seamless and enjoyable shopping experience for all your adult toy needs. We understand that occasionally issues may arise, and we want to assure you that we have a comprehensive refund policy in place to address any concerns you may have. Please take the time to carefully review our policy below.

Eligibility for Refunds:

1.1 Damaged or Defective Products:

We take great care in ensuring that our products are of the highest quality. However, in the event that you receive a damaged or defective sex toy, we request that you contact our customer support within 48 hours of receiving the product. Please provide us with details and, if possible, include photographs or videos showcasing the issue. Our dedicated team will promptly assist you and offer a suitable resolution, which may include a replacement or a full refund.

1.2 Incorrect Product Shipment:

We understand that receiving the wrong product can be disappointing. If you happen to receive an item different from what you ordered, please reach out to our customer support within 48 hours. We will rectify the error by arranging for the correct product to be shipped to you at no additional cost. Alternatively, if you prefer, we can process a refund for the purchase price of the incorrect item.

1.3 Non-Functioning Products:

In the unlikely event that you encounter any functional issues with a product within 30 days of purchase, please contact our customer support team. We will work with you to troubleshoot the problem and, if necessary, offer a replacement or a refund. Your satisfaction is our top priority, and we are committed to ensuring that your adult toys function as intended.

Non-Eligibility for Refunds:

2.1 Hygiene and Safety:

We take the safety and well-being of our customers seriously. Due to the intimate nature of sex toys and the importance of maintaining hygiene standards, we cannot accept returns or provide refunds for items that have been opened, used, or had their packaging tampered with, unless they fall under the eligibility criteria mentioned in section 1. We strongly advise our customers to carefully consider their purchase before opening or using the product.

2.2 Change of Mind:

At Capricho LLC, we understand that personal preferences can vary. Therefore, we are unable to accept returns or provide refunds solely based on a change of mind or if the product does not meet your personal expectations. We encourage you to thoroughly read the product descriptions, reviews, and any available user manuals to make an informed decision before making a purchase.

Return Process:

3.1 Contact Customer Support:

To initiate a return or refund request, we kindly ask you to contact our customer support team via email, phone, or the designated contact form on our website. Please provide your order number, the reason for the return, and any other relevant details. This will help us expedite the process and ensure a swift resolution.

3.2 Approval and Return Authorization:

Upon receiving your return request, our dedicated customer support team will review it and provide further instructions, including a return authorization if applicable. Please await our response before proceeding with the return.

3.3 Return Packaging:

We kindly request that you securely package the item you wish to return to prevent any damage during transit. It is recommended to use the original packaging, if available, or a similar protective packaging that adequately safeguards the product.

3.4 Return Shipping:

Unless the return is due to an error on our part (e.g., incorrect item shipped, defective product), you will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe and timely arrival of the package. Please retain proof of shipment for your records.

3.5 Refund or Exchange:

Upon receiving and inspecting the returned item, we will process your refund or exchange as per the eligibility criteria mentioned in section 1. If you are eligible for a refund, we will issue the reimbursement using the original payment method. Please note that the refund may take several business days to reflect in your account, depending on your bank or payment provider. In case of an exchange, we will ship the replacement item to you promptly.

Customer Satisfaction:

4.1 We value our customers' satisfaction and aim to provide exceptional service throughout your shopping journey. If you have any questions, concerns, or require assistance with your purchase or return, please do not hesitate to contact our customer support team. Our knowledgeable representatives are available to help and will do their best to address your queries in a timely and efficient manner.

Note: Safe and Responsible Use of Sex Toys

It is essential to prioritize your health and well-being when using sex toys. We strongly recommend following the manufacturer's instructions and guidelines for the safe use and care of your adult toys. Familiarize yourself with any provided user manuals, cleaning instructions, and usage recommendations. Proper maintenance and cleaning will help prolong the lifespan of your products and ensure a hygienic experience.

By making a purchase on Capricho LLC, you acknowledge and agree to our refund policy.

We thank you for choosing Capricho LLC as your trusted source for adult toys. Our team is committed to delivering the utmost customer satisfaction and ensuring that your shopping experience is enjoyable and hassle-free. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Last updated: June 12, 2023

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